F.A.Q's
Salons, consultations & appointments
We have seven salons across the UK, including Hove, London, Birmingham, Liverpool, Manchester, Nottingham and Edinburgh.
Our opening hours may vary depending on the location, so we recommend checking our salon pages for specific details. Generally, our salons are open from Monday to Saturday 9am - 5pm, with some locations also open on Sundays.
We offer a range of services to help those experiencing hair loss, including consultations, wig fittings, hairpieces, hair systems and treatments. Our trained consultants are available to provide personalised advice on the best solution for your individual needs.
A hair loss consultation is an essential service that allows our trained consultants to assess your individual needs and provide personalised advice on the best solution for you. During the consultation, our consultant will assess your hair loss, discuss any medical conditions or medication that could be contributing to hair loss, and provide recommendations for the best course of action.
When coming in for a hair loss consultation you don’t need to bring anything along with you but we do suggest if you’re looking for something in particular a photograph of yourself, or a look you would like to try can be helpful.
During a hair loss consultation, our consultant will assess your hair loss advising what they feel would be the best option for you. In the consultation you will be able to try different wigs and hair pieces on in a variety of colours, whilst the consultant will give their honest expert opinion.
The length of a hair loss consultation can vary depending on your individual needs and requirements but typically lasts around one hour.
If you are needing a wig/hair piece for a medical reason the consultation is free. If you are wanting to try wigs/ hair pieces on to change your style or hair colour, we would book you in for an “Image Service” that starts from £50.
To find a hair loss salon near you, visit our website page here, here you can select your nearest salon or scroll down to our map to find your closest location
During a hair loss consultation, we recommend asking questions such as the recommended course of treatment, the expected cost and the aftercare requirements for your chosen solution.
To choose a wig colour, consider your skin tone, eye colour, and personal style preferences. Our consultants can provide personalised advice on selecting the perfect wig colour for you.
To choose a wig colour, consider your skin tone, eye colour, and personal style preferences. Our consultants can provide personalised advice on selecting the perfect wig colour for you.
To choose a wig style, consider your face shape, personal style preferences, and the occasion for which you will be wearing the wig. Our consultants can provide personalised advice on selecting the perfect wig style for your needs.
To choose a wig cap construction, consider your individual needs and preferences. Our consultants can provide personalised advice on selecting the right wig cap construction for your needs.
To care for a wig, we recommend washing it every 7-10 days, following the correct aftercare advice and using specialist wig care products, that can be purchased in salon.
Delivery & Returns
We offer standard delivery and express delivery options. The delivery options for your location will be displayed at the checkout.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
The cost of delivery varies depending on the delivery option selected, delivery destination, and the size of the order. The standard delivery charge for most of mainland UK is the DPD Local option at £6.50. This option will appear in the checkout if it is available for your area.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
The delivery time depends on the delivery option selected, the delivery destination, and the availability of the items ordered. If you select the standard DPD Local option, the delivery time is 1-2 working days, in mainland UK most of these orders arrive the very next day when you place your order before 3pm.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
Yes, the couriers we use offer tracking information for deliveries. If you have provided a mobile phone number, you should automatically receive a text message on the day of delivery with an estimated time of arrival. Need help tracking your order? Chat with us or call us on 01273 77 49 77.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
Yes, we offer international delivery. However, delivery times and costs may vary depending on the delivery destination. The delivery options for your location will be displayed at the checkout.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
If you haven't received your delivery, please let us know as soon as possible, chat with us or call us on 01273 77 49 77.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
If your order has not been despatched we can usually update your delivery address, if your order has been despatched we may be able to change the delivery address but this may cause a delay to the delivery. To change your delivery address chat with usor call us on 01273 77 49 77.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
In the unlikely event that your delivery arrives damaged please contact us immediately. Chat with us or call us on 01273 77 49 77.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
Our returns policy differs based on how you place your order and the products you order. We do not offer returns or exchanges on any products purchased by way of visit to one of our salons. If you place an order over the phone or on our website, in simple terms, you have up to 28 days to return the goods to us from the date of your order, providing the items are returned to us in the same condition as sold and with all packaging and/or labels intact. Please note that some products we cannot accept returns of due to hygiene reasons. Please note that we do not offer exchanges. For more information, please see ourReturns Policy.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
To return an item, you can log in to My Account and click the Return button next to the order you wish to return items from. This will take you to a page where you can download a Returns Form. Please complete the form in full and place it in a box with the with the items you wish to return. Remember to tear off the address slip at the bottom of the form, which contains our returns address, and attach this to the outside of the box. You will then need to take this to a post office to arrange the return or arrange a courier collection.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
The customer is responsible for the cost of return shipping (unless the item is faulty or incorrect, in this case we will reimburse the cost of returning the goods if you provide us with a postage receipt).
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
If you receive a faulty item please contact us immediately, contact Trendco or Aderans UK customer service for assistance. chat with us or call us on 01273 77 49 77. For more information, please see our Returns Policy.
For more information, please see Delivery & Returns - RETAIL - Aderans UK | Trendco.
Wig & Hairpiece Questions
When wearing a wig , it is important to have a comfortable fit. A wig cap is optional to wear underneath the wig but not essential unless you have hair. When putting a wig on you need to place the wig on your head and adjust the tabs either side, so it sits evenly on your temple area for a secure fit. The front of the wig then needs to be positioned 4 fingers from the top of your eyebrow, so the wig sits on your hairline area. Trendco offers expert fitting, styling and aftercare advice for all different types of wigs.
Proper care is essential to maintain the appearance and longevity of a wig or hairpiece. Always use specialized wig shampoo and conditioner and avoid brushing or combing while wet. Allow to air dry on a wig stand to retain shape and prevent tangling. Avoid heat styling and excessive sun exposure. Store the wig or hairpiece in a cool, dry place in a wig box or on a stand. Trendco offers salon services for maintenance, repair and professional cleaning of wigs and hairpieces.
Styling a wig or hairpiece can be easy with the right tools and techniques. Use a wide-tooth comb or wig brush to gently detangle, starting from the ends and working upwards. Avoid using heat tools, but if necessary, use a low heat setting and protect with a thermal spray. Experiment with different hair accessories such as clips, bands, and scarves to create a variety of looks. Trendco offers salon services for expert cutting, styling and customization of wigs and hairpieces.
Choosing the right wig or hairpiece can be overwhelming, but it is important to consider factors such as style, colour, and fit. Trendco offers a variety of styles to suit different face shapes and lifestyles, as well as customization options for a perfect match and fit. Our consultants are here to help and give their expert advice.
Depending on the wig or hairpiece, different methods of securing such as clips, tapes, glues can be applied. Trendco offers salon services for expert fitting and customization of wigs and hairpieces.
To measure head size for a wig or hairpiece, use a fabric tape measure to measure the circumference of the head from the hairline to the nape of the neck, then from ear to ear across the forehead. Use these measurements to select the appropriate wig size or consult with a salon professional for expert fitting.
To make a wig or hairpiece look natural, select a style and colour that complements your natural hair. Use a wig cap to create a smooth base, and consider adding baby hair or sideburns for a realistic hairline. Experiment with different hair accessories and styles to create a natural, personalized look. Trendco offers salon services for expert customization and styling of wigs and hairpieces.
Wigs and hairpieces should be washed regularly to maintain their appearance and longevity. The right products should be used and aftercare instructions followed correctly to help keep your wig/hair piece last. Products and aftercare kits are available in all of our Trendco Salons and on our website.
Wigs and hairpieces should be stored in a cool, dry place away from direct sunlight or heat sources. Use a stand or a poly head to maintain shape and prevent tangling. Avoid storing in a damp or humid environment, and keep away from children or pets.
The different types of wigs and hairpieces include synthetic, human hair, high heat fibre, lace front, monofilament. Each type has its own unique features and benefits, and the choice of wig or hairpiece will depend on individual needs and preferences.
Wigs and hairpieces should not cause damage to natural hair if they are properly fitted, maintained, and cared for.
Wigs and hairpieces can be styled with heat tools if they are made from human hair or high heat fibre only. We recommend only using a low heat temperature on the hair and applying heat protector sprays for protection.
The lifespan of wigs and hairpieces can vary depending on the hair type, length and making sure the correct aftercare is followed.
Wigs and hairpieces can be worn during exercise or swimming, but it is important to choose a product that is designed for these activities and to take appropriate precautions to avoid damage.
The cost of a good quality wig or hairpiece can vary widely depending on the hair type, hair length, cap construction and brand of the product.
To find a reputable wig or hairpiece supplier, it is important to do research and read reviews from other customers. Visiting a salon like Trendco can also be a helpful way to find a high-quality product and get personalized advice from experts. View our salons here.
Potential discomfort or itching when wearing a wig or hairpiece can often be addressed by adjusting the fit or choosing a product with a more breathable cap construction. It is important to consult with a professional if discomfort persists.
Matching a wig or hairpiece to natural hair colour can be done by bringing in a sample of natural hair or using a colour chart. Trendco's salon services offer colour-matching to help customers find the perfect match. View our salons here.
Wigs and hairpieces can often be customized or tailored to personal preferences by cutting, styling, or colouring them to achieve a desired look. Trendco's salon services offer customization options to help customers achieve their desired look.
Creating a variety of hairstyles with a wig or hairpiece can be achieved by experimenting with different styling techniques and accessories, such as clips, plaits and headbands. Trendco's salon services can provide styling advice and inspiration to help customers achieve their desired look.
NHS and VAT Exemption
If you have a medical reason for your hair loss, then you will not be required to pay VAT on your wig or hair loss solution, as long as your GP is aware of your condition.
To buy a wig VAT-Free you must ensure you are selecting this option at checkout and providing the details requested. Please note that VAT exemption is only available on wigs and hairpieces and not any other product type.
Alopecia UK members can also get 10% off using the code provided by Alopecia UK
Yes, we offer a 10% discount for all Alopecia UK members. Use the voucher code provided by Alopecia UK or get in touch with Alopecia UK.
Yes, we accept NHS Vouchers via any of our salons providing the voucher is made out to us. For more information please ask at your local salon. Click here to find your nearest salon.
Human Hair Questions
At Trendco, we offer both human hair and synthetic wigs. Human hair wigs are made from real human hair, which provides a more natural look and feel. Heat can be applied, giving you the option of changing your style. Synthetic wigs are made from man-made fibre and hold their style after each wash.
Our expert stylists can guide you in choosing the perfect human hair wig. They can be customised and cut to compliment your face shape and lifestyle. We offer a free consultation service to ensure you are completely satisfied with your choice. Find your nearest salon here.
To maintain the quality of your human hair wig, use specialist wig products and avoid exposing it to excessive heat or sunlight. We also provide a specialist cleaning and maintenance service to keep your wig in top condition.
Yes, you can style your human hair wig with heat tools, but it's important to use a heat protectant and avoid excessive heat to prevent damage. Our stylists can advise you on the best way to style your wig.
You can find high-quality human hair wigs at Trendco stores or online. When choosing a vendor, look for a good reputation for customer service and quality. Consider the vendor's return policy and any customization options they offer.
Synthetic Fibre Questions
Synthetic wigs are made from man-made fibres, while human hair wigs are made from real human hair. Synthetic wigs are typically more affordable and require less maintenance, but human hair wigs offer a more natural look and feel.
At Trendco, our stylists can help you choose the perfect synthetic wig that complements your face shape and personal style. We offer a free consultation service to ensure you are completely satisfied with your choice. Find your nearest salon here.
To maintain the quality of your synthetic wig, use specialist wig products, follow the correct aftercare advice given and avoid exposing the hair to any heat.
We advise against using heat styling tools on synthetic wigs as they will damage the fibres. However, we offer a range of high-heat fibre wigs that can be styled with low-heat settings.
High Heat = also ‘heat friendly’ or ‘heat-resistant’ are wigs or hairpieces made with synthetic fibres that are somewhat resistant to heat and can be styled using hot tools such as straighteners and hairdryers etc. We recommend that you do not use any tools that exceed 140° C.
You can view our range of high heat wigs here
You can find high-quality synthetic wigs at Trendco stores or online. When choosing a vendor, look for a good reputation for customer service and quality.
Glossary of Terms
Mono
Monofilament. A skin-like material in which the hairs are hand-sewn into to give the appearance of a natural scalp.
PM
Partial Monofilament also called mono part or mono parting. A skin-like material on the parting area in which the hairs are hand-sewn into to give the appearance of a natural parting.
Part Lace/Lace Part
A part lace or lace part wig is a type of wig that features a thin lace panel at the parting, which provides a natural-looking parting.
Machine Wefted
Sewn/made by machine.
Hand-Tied
The hairs are hand-sewn into the material of the wig, which gives a more natural look and breathable feel.
Lace Front
A lace panel at the front of the wig to give a more natural-looking hairline.
Extended Lace Front
A lace panel at the front of the wig which extends down to the temple areas, to give a more natural-looking hairline.
PU / PU Tabs
Polyurethane (PU) is a soft silicone-like material that is often used in wigs which helps the wig from slipping when worn by gripping to the skin. PU tabs can also be used to apply adhesives for a more secure fit.
Stretch Net
A soft net material covering the base of a wig for a more comfortable fit.
French Drawn
A superior knotting technique which disguises the knots and return ends under an extra layer of material for an even more natural look.
TP
Top Piece. Also called toppers, enhancers, toupees, pieces, hairpieces, volumizers are usually just to cover all or some of the top of the head.
High Heat
Also ‘heat friendly’ or ‘heat-resistant’ are wigs or hairpieces made with synthetic fibres that are somewhat resistant to heat and can be styled using hot tools such as straighteners and hairdryers etc. We recommend that you do not use any tools that exceed 140° C.
Typically, you will see the following abbreviations at the end of a colour name or number.
R = Rooted. This means that the colour of the hairs will be darker at the roots and then gradually blend out into the chosen colour to give a natural coloured hair re-growth appearance.
LR = Long Rooted. This means that the colour of the hairs will be darker at the roots and there will be a longer length of the darker colour than the Rooted colours before it gradually blends out into the chosen colour to give a natural coloured hair re-growth appearance, almost like a balayage.
SR = Soft Rooted. This means that the colour of the hairs will be darker at the roots but not as dark as the standard Rooted colours, to give a softer root effect and then gradually blend out into the chosen colour to give a natural coloured hair re-growth appearance.
H = Highlighted. Segments of the hair are a lighter colour than the rest of the hair to give a salon style highlighted appearance.
F = Frosted. Segments of the hair are a lighter colour than the rest of the hair to give a salon style highlighted appearance.
G = Gradient. Another word for Rooted. This means that the colour of the hairs will be darker at the roots and then gradually blend out into the chosen colour to give a natural coloured hair re-growth appearance.
T = Tipped. This means the ends of the hair will be lighter than the rest of the hair which means the colouring will very gradually go from darker to lighter.